Privacy Policy

1. Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Name (optional)
• Company name (optional)
• Billing information (processed securely by our payment provider)

Usage Data

We automatically collect certain information when you use our services:

• API request logs (endpoints called, timestamps, response codes)
• IP addresses
• Browser type and device information
• Usage patterns and feature interactions

Content Data

When you use our API to generate or process media, we may temporarily process the input data you provide (prompts, images, audio files). We do not store generated content beyond what is necessary to complete your request, unless you explicitly opt into storage features.

2. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Monitor and analyze usage trends to improve user experience
• Detect, investigate, and prevent fraudulent or unauthorized activities
• Comply with legal obligations

3. Information Sharing

We may share your information in the following circumstances:

Service Providers

We work with third-party service providers who perform services on our behalf, including payment processing, data analysis, email delivery, hosting, and customer service.

AI Model Providers

To fulfill API requests, we transmit necessary data to the underlying AI model providers. Each provider has their own privacy practices, and we select partners who maintain appropriate data protection standards.

Legal Requirements

We may disclose your information if required by law or if we believe such action is necessary to comply with legal obligations, protect our rights, or ensure the safety of our users.

4. Data Retention

We retain your information for as long as your account is active or as needed to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

API request logs are retained for 90 days. Generated content is not retained unless you enable optional storage features.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• TLS encryption for all data in transit
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Secure API key management

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information
• Object to or restrict certain processing activities
• Data portability
• Withdraw consent where applicable

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking

We use essential cookies to maintain your session and preferences. We may also use analytics cookies to understand how our website is used. You can control cookie preferences through your browser settings.

8. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses where required.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: [email protected]
• Support: apiframe.ai/contact